Customer Service
Close to the customer, close to the production
PIA Automation's production systems impress with their reliability. Our highly qualified service technicians are available to ensure that this condition will persist. Our specialists will find the solution and carry out the necessary measures quickly and efficiently at your plant. We offer numerous modularly configurable services for optimal availability of your plant.
- Emergency line
- Expert hotline incl. on-site support
- Spare part management
- Maintenance and Servicing
- TRAINING
- Retrofits and modernizations
- RESIDENT ENGINEER
- ADAPTIVE SERVICE
- Relocation
- On-site analysis & optimization service
- Remote analyse & optimization service
- PIA Industrial App Suite
Emergency line
REACTIVE SERVICE
Emergency line
- Support for customers without an expert hotline contract
- Available during PIA business hours
- Defined response time (remote and on-site)
- No contractual commitment
- Billing according to time and effort
Expert hotline incl. on-site support
REACTIVE SERVICE
Expert hotline
incl. on-site support
- Fast help via remote maintenance or on-site support by our experts
- Availability 24/5 or 24/7 in agreed hotline and response times (remote and on-site)
- Extended services
- High first response rate
Spare part management
PREVENTIVE SERVICE
Spare part management
- Delivery in 100% OEM quality
- Short delivery times due to own production facilities
- Customized spare parts packages (ESSENTIAL - IDEAL - COMPLETE) Download PIA spare parts packages brochure now
- Simple processing via framework agreements
Maintenance and Servicing
PREVENTIVE SERVICE
Maintenance and Servicing
- Ensuring the availability of the system through regular maintenance
- Individually defined scope of maintenance and servicing
- Documentation and suggestions for assembly line optimization
TRAINING
PREVENTIVE SERVICE
Training
- Customized training for maintenance and production
- Training materials and training certificates.
Retrofits and modernizations
ADAPTIVE SERVICE
Retrofits and modernizations
- PIA Customer Service Experts from offer to execution
- Many years of experience in all common software and control systems
- Support with CE marking in accordance with the Machinery Directive 2006/42/EC
- Optimization of lead times, quality assurance of processes
- Modernizations and relocations
RESIDENT ENGINEER
ADAPTIVE SERVICE
Resident Engineer
- PIA specialist on site during the ramp-up phase as contact person for all service questions
- Interface between customer and PIA departments
- Various management services
ADAPTIVE SERVICE
Adaptive
Production support
- Efficient production start-up through on-site presence
- „Training on the job“ for operators and maintenance staff
- Analysis and optimization of the logistics process
Relocation
ADAPTIVER SERVICE
Relocation
- Rescheduling of individual parts, modules or entire assembly lines
- Incl. handling of import and export processing
On-site analysis & optimization service
PREDICTIVE SERVICE
On-site analysis & optimization service
- Validation of the potentials from the remote analysis together with the customer on site or remotely via AR tools
- Definition of optimization measures
- Offer and implementation of optimization measures
Remote analyse & optimization service
PREDICTIVE SERVICE
Remote analyse & optimization service
- Regulardata analysis with the PIA Industrial App Suite
- Standardized reporting and presentation of results
PIA Industrial App Suite
PREDICTIVE SERVICE
PIA Industrial App Suite
- High-quality Industry 4.0 solutions for analyzing and optimizing production according to the WHAT, WHERE and HOW principle.
- Local installation on the assembly line for past and future
- Basis for optimization service
- Easy to create evaluations and reports
- Location and device-independent
For detailed information regarding the PIA apps please click here.
Customer Service
How to use our service
No matter which service you want to use, our CS will immediately provide you with the right services.
Our service promise
- After installation of your facilities, our customer service guarantees maximum availability of our solutions during ongoing production.
- We always ensure fast response times and short decision-making processes to minimize downtime.
- We offer limitless service in a networked and globalized world – and we are optimally positioned for this thanks to our remote maintenance facilities and our international presence. We offer reliable services to our customers, starting from our locations in Germany and China.
The expertise of our service team
- Extensive experience in special machine construction
- Problem-solving expertise and flexibility
- Highly qualified specialists in the field of PLC programming and mechatronics
- Best in-house networking and access to project-specific specialists
- Direct access to project-specific documentation
- Worldwide network of experts and branches in Germany, Austria, North America, Canada, Croatia and China