Our service guarantees maximum availability

Customer Service

We are there whenever you need us

Production losses due to technical malfunctions are never uncritical and must always be given highest priority. We have a portfolio of services you can call on at any time to safeguard the availability of your production systems. These include not only repair and maintenance services, software updates, upgrades (e.g. change and version management), and a 24-hour hotline but also routine servicing, inspections, and a comprehensive range of supporting measures for newly commissioned systems, including production supervision, training programs, and staff training courses.

The PIA service request and other documents can be found under Downloads.

Customer Service
PIA Amberg

T +49 9621 608 220
Service E-Mail
Service request from

Customer Service
PIA Bad Neustadt

T +49 9771 6352 2000
Service E-Mail
Service request from

Customer Service
PIASDE-Erfurt

T +49 160 536 7345
Service E-Mail

Customer Service
PIASDE-Esslingen

T +49 160 654 3472
Service E-Mail

Customer Service
PIA Austria

T +43 316 4000 621
Service E-Mail
Customer Login

Customer Service
PIA Canada

T +416 665 9797
Service E-Mail

Customer Service
PIA USA

T +812 485 5500 5613
Service E-Mail

Customer Service
PIA Ningbo/Suzhou

T +86 (574) 8749 7888 
Service E-Mail Ningbo
T +86 (134) 8437 2530
Service E-Mail Suzhou

Customer Service

How to use our service

No matter which service you want to use, our CS will immediately provide you with the right services.

Our service promise

  • After installation of your facilities, our customer service guarantees maximum availability of our solutions during ongoing production.
  • We always ensure fast response times and short decision-making processes to minimize downtime.
  • We offer limitless service in a networked and globalized world – and we are optimally positioned for this thanks to our remote maintenance facilities and our international presence. We offer reliable services to our customers, starting from our locations in Germany and China.

The expertise of our service team

  • Extensive experience in special machine construction
  • Problem-solving expertise and flexibility
  • Highly qualified specialists in the field of PLC programming and mechatronics
  • Best in-house networking and access to project-specific specialists
  • Direct access to project-specific documentation
  • Worldwide network of experts and branches in Germany, Austria, North America, Canada, Croatia and China