Our service guarantees maximum availability

Customer Service

Close to the customer, close to the production

PIA Automation's production systems impress with their reliability. Our highly qualified service technicians are available to ensure that this condition will persist. Our specialists will find the solution and carry out the necessary measures quickly and efficiently at your plant. We offer numerous modularly configurable services for optimal availability of your plant.

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CONTACT CS-TEAM

Emergency line

REACTIVE SERVICE

Emergency line

  • Support for customers without an expert hotline contract
  • Available during PIA business hours
  • Defined response time (remote and on-site)
  • No contractual commitment
  • Billing according to time and effort

Expert hotline incl. on-site support

REACTIVE SERVICE

Expert hotline
incl. on-site support

  • Fast help via remote maintenance or on-site support by our experts
  • Availability 24/5 or 24/7 in agreed hotline and response times (remote and on-site)
  • Extended services
  • High first response rate

Spare part management

PREVENTIVE SERVICE

Spare part management

  • Delivery in 100% OEM quality
  • Short delivery times due to own production facilities
  • Customized spare parts packages (ESSENTIAL - IDEAL - COMPLETE) Download PIA spare parts packages brochure now
  • Simple processing via framework agreements

Maintenance and Servicing

PREVENTIVE SERVICE

Maintenance and Servicing

  • Ensuring the availability of the system through regular maintenance
  • Individually defined scope of maintenance and servicing
  • Documentation and suggestions for assembly line optimization

TRAINING

PREVENTIVE SERVICE

Training

  • Customized training for maintenance and production
  • Training materials and training certificates.

Retrofits and modernizations

ADAPTIVE SERVICE

Retrofits and modernizations

  • PIA Customer Service Experts from offer to execution
  • Many years of experience in all common software and control systems
  • Support with CE marking in accordance with the Machinery Directive 2006/42/EC
  • Optimization of lead times, quality assurance of processes
  • Modernizations and relocations

RESIDENT ENGINEER

ADAPTIVE SERVICE

Resident Engineer

  • PIA specialist on site during the ramp-up phase as contact person for all service questions
  • Interface between customer and PIA departments
  • Various management services

ADAPTIVE SERVICE

Adaptive

Production support

  • Efficient production start-up through on-site presence
  • „Training on the job“ for operators and maintenance staff
  • Analysis and optimization of the logistics process

 

Relocation

ADAPTIVER SERVICE

Relocation

  • Rescheduling of individual parts, modules or entire assembly lines
  • Incl. handling of import and export processing

On-site analysis & optimization service

PREDICTIVE SERVICE

On-site analysis & optimization service

  • Validation of the potentials from the remote analysis together with the customer on site or remotely via AR tools
  • Definition of optimization measures
  • Offer and implementation of optimization measures

 

Remote analyse & optimization service

PREDICTIVE SERVICE

Remote analyse & optimization service

  • Regulardata analysis with the PIA Industrial App Suite
  • Standardized reporting and presentation of results

PIA Industrial App Suite

PREDICTIVE SERVICE

PIA Industrial App Suite

  • High-quality Industry 4.0 solutions for analyzing and optimizing production according to the WHAT, WHERE and HOW principle.
  • Local installation on the assembly line for past and future
  • Basis for optimization service
  • Easy to create evaluations and reports
  • Location and device-independent

For detailed information regarding the PIA apps please click here.

Customer Service

How to use our service

No matter which service you want to use, our CS will immediately provide you with the right services.

Our service promise

  • After installation of your facilities, our customer service guarantees maximum availability of our solutions during ongoing production.
  • We always ensure fast response times and short decision-making processes to minimize downtime.
  • We offer limitless service in a networked and globalized world – and we are optimally positioned for this thanks to our remote maintenance facilities and our international presence. We offer reliable services to our customers, starting from our locations in Germany and China.

The expertise of our service team

  • Extensive experience in special machine construction
  • Problem-solving expertise and flexibility
  • Highly qualified specialists in the field of PLC programming and mechatronics
  • Best in-house networking and access to project-specific specialists
  • Direct access to project-specific documentation
  • Worldwide network of experts and branches in Germany, Austria, North America, Canada, Croatia and China