Customer Service
Close to the customer, close to the production
PIA Automation's production systems impress with their reliability. Our highly qualified service technicians are available to ensure that this condition will persist. Our specialists will find the solution and carry out the necessary measures quickly and efficiently at your plant. We offer numerous modularly configurable services for optimal availability of your plant.
- Emergency line
- Expert hotline incl. on-site support
- ERSATZTEILMANAGEMENT
- WARTUNG UND INSTANDHALTUNG
- TRAINING
- Retrofits and modernizations
- RESIDENT ENGINEER
- Production support
- On-site analysis & optimization service
- Remote analyse & optimization service
- DIGITAL PRODUCTS
Emergency line
Reactive
Emergency line
Fast assistance via remote maintenance and diagnostic support in case of urgent faults conducted by one of PIA’s experts during our business hours.
Expert hotline incl. on-site support
Reactive
Expert hotline
incl. on-site support
Fast assistance via remote maintenance and both diagnostic and on-site support in case of urgent faults conducted by one of PIA’s experts in accordance with contractual hotline and reaction times.
ERSATZTEILMANAGEMENT
Präventiv
Ersatzteilmanagement
Optimierte Ersatzteilpakete in OEM Qualität als Erstausrüstung im Umfang BASIC, STANDARD und ADVANCED sowie langfristige Versorgung und individuelle Rahmenvereinbarungen.
WARTUNG UND INSTANDHALTUNG
Präventiv
Wartung und
Instandhaltung
Proaktiv geplante Wartungen durch PIA Spezialisten mit festgelegten Umfängen, angepasst an die Produktionszeiten des Kunden.
TRAINING
Preventive
Training
Customized Trainings for maintenance and operator personnel.
Retrofits and modernizations
Adaptive
Retrofits and modernizations
Retrofits, output optimization, cycle time reduction, quality enhance-ment and modifications as a result of product changes will be handled fast and efficient by our independent service team.
RESIDENT ENGINEER
Adaptive
Resident Engineer
A specialist from PIA will be your contact person for all service on-site and will be the interface to all departments at PIA Automation.
Production support
Adaptive
Production support
A specialist supports the process during start-up or when production bottlenecks occur.
On-site analysis & optimization service
Predicted
On-site analysis & optimization service
Additional validation of potential and specification of further actions directly at the machine in cooperation with the customer.
Remote analyse & optimization service
Predicted
Remote analyse & optimization service
For efficient and goal oriented optimization, PIA Automation will do in depth analysis of the data provided from our digital services in regular intervals.
DIGITAL PRODUCTS
Predicative
Digital Products
For detailed information please click here:
https://www.piagroup.com/en/portfolio/industry-40/smart-products-by-pia/
Customer Service
How to use our service
No matter which service you want to use, our CS will immediately provide you with the right services.
Our service promise
- After installation of your facilities, our customer service guarantees maximum availability of our solutions during ongoing production.
- We always ensure fast response times and short decision-making processes to minimize downtime.
- We offer limitless service in a networked and globalized world – and we are optimally positioned for this thanks to our remote maintenance facilities and our international presence. We offer reliable services to our customers, starting from our locations in Germany and China.
The expertise of our service team
- Extensive experience in special machine construction
- Problem-solving expertise and flexibility
- Highly qualified specialists in the field of PLC programming and mechatronics
- Best in-house networking and access to project-specific specialists
- Direct access to project-specific documentation
- Worldwide network of experts and branches in Germany, Austria, North America, Canada, Croatia and China