Our service guarantees maximum availability

Customer Service

Close to the customer, close to the production

PIA Automation's production systems impress with their reliability. Our highly qualified service technicians are available to ensure that this condition will persist. Our specialists will find the solution and carry out the necessary measures quickly and efficiently at your plant. We offer numerous modularly configurable services for optimal availability of your plant.

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CONTACT CS-TEAM

Emergency line

Reaktive

Emergency line

Fast assistance via remote maintenance and diagnostic support in case of urgent faults conducted by one of PIA’s experts during our business hours.

Expert hotline incl. on-site support

Reactive

Expert hotline
incl. on-site support

Fast assistance via remote maintenance and both diagnostic and on-site support in case of urgent faults conducted by one of PIA’s experts in accordance with contractual hotline and reaction times.

Spare part management

Preventive

Spare part management

Optimized initial spare part packages in OEM quality BASIC, STANDARD and ADVANCED as well as long term supply of based on individual framework agreements.

Maintenance and Servicing

Preventive

Maintenance and Servicing

Proactive scheduled servicing with defined scopes by a PIA specialist, adjusted to pro-duction times.

TRAINING

Preventive

Training

Customized Trainings for maintenance and operator personnel.

Retrofits and modernizations

Adaptive

Retrofits and modernizations

Retrofits, output optimization, cycle time reduction, quality enhance-ment and modifications as a result of product changes will be handled fast and efficient by our independent service team.

RESIDENT ENGINEER

Adaptive

Resident Engineer

A specialist from PIA will be your contact person for all service on-site and will be the interface to all departments at PIA Automation.

Production support

Adaptive

Production support

A specialist supports the process during start-up or when production bottlenecks occur.

 

On-site analysis & optimization service

Predicative

On-site analysis & optimization service

Additional validation of potential and specification of further actions directly at the machine in cooperation with the customer.

 

Remote analyse & optimization service

Predicative

Remote analyse & optimization service

For efficient and goal oriented optimization, PIA Automation will do in depth analysis of the data provided from our digital services in regular intervals.

DIGITAL PRODUCTS

Predicative

Digital Products

For detailed information please click here:

https://www.piagroup.com/en/portfolio/industry-40/smart-products-by-pia/

Customer Service

How to use our service

No matter which service you want to use, our CS will immediately provide you with the right services.

Our service promise

  • After installation of your facilities, our customer service guarantees maximum availability of our solutions during ongoing production.
  • We always ensure fast response times and short decision-making processes to minimize downtime.
  • We offer limitless service in a networked and globalized world – and we are optimally positioned for this thanks to our remote maintenance facilities and our international presence. We offer reliable services to our customers, starting from our locations in Germany and China.

The expertise of our service team

  • Extensive experience in special machine construction
  • Problem-solving expertise and flexibility
  • Highly qualified specialists in the field of PLC programming and mechatronics
  • Best in-house networking and access to project-specific specialists
  • Direct access to project-specific documentation
  • Worldwide network of experts and branches in Germany, Austria, North America, Canada, Croatia and China