Service & Digital

At PIA Automation, our production systems are engineered with a holistic focus on performance, reliability, efficiency, and long-term sustainability. From concept to execution, every system is built to deliver measurable value across the entire lifecycle.

Our service offering extends well beyond traditional customer support. Digitalization is a core component of our strategy—enabling increased precision, faster system commissioning, minimized downtime, and optimized resource utilization. With advanced digital services and smart tools, we empower our customers to operate with greater insight and agility.

We operate as a globally connected engineering network, leveraging shared expertise and cutting-edge technologies—from intelligent system design and simulation to real-time diagnostics and support apps. Our consultative approach ensures that even before a system goes live, it’s aligned with your performance goals and future scalability.

Together with our partners and clients, we’re building scalable, Industry 4.0-ready solutions that drive manufacturing innovation and give you a competitive edge.

Customer Service

With its modularly configurable customer service products, PIA Automation offers professional solutions for optimum system availability. Our comprehensive service portfolio covers the full spectrum: predictive, preventive, adaptive, and reactive maintenance strategies. From proactive monitoring and early issue detection to rapid troubleshooting and evolving adaptive support, our services are engineered to meet the demands of modern production environments. Each service is scalable and configurable—so whether you are optimizing for uptime, efficiency, or adaptability, PIA's expert support evolves with your system needs.

Learn more

Service contact

Expert Support, wherever you are. Our globally connected yet locally embedded service teams are ready to support you — anytime, anywhere. You will have direct access to experienced specialists who understand your systems and can deliver fast, effective solutions to keep your production running at peak performance. We are close to your operations, responsive to your needs, and committed to ensuring maximum system availability with minimal disruption. Call anytime—we are always within reach and aligned with your production goals.

Learn more

I 4.0 Apps – Software portfolio

The PIA Industrial App Suite is a modular software package that contains smart applications, to master the challenges of plant operation and the increased need for line optimization. Assembly and testing systems can be analyzed worldwide, their weak points localized, and their productivity optimized. Whether it's a single station or a complex interlinked, multi-factory system, PIA's App suite will deliver the expected results.

Learn more

Digital services

Our digital services offer customized solutions specific to your needs. We use innovative methods such as 3D Simulations and VR technology to diagnose and analyze issues to save time and costs. We support you in the strategic planning and implementation of your digital projects, providing you with specialized knowledge, objective analyses, and long-term competitive advantages.

Learn more

References