Customer Service
Our service ensures maximum availability

With its modularly configurable Customer Service products, PIA Automation offers professional solutions for optimum system availability. The services include the full range of predictive/preventive services, rapid response and support services, which are significantly in demand in the current market. PIA is pursuing a strategy for the future that is characterized by growth, portfolio expansion and increased efficiency, as our customers strive for highly efficient performance of their assembly systems. This is particularly reflected in the digital services that are part of each category.

Our customer service portfolio

Predictive / Preventive

In order to guarantee the best possible availability of your system, our predictive and preventive services not only ensure the functionality of the hardware, but also ensure the qualification of the operators and maintenance staff.

Consulting
Maintenance and servicing
Spare parts management
Training

Quick remedy

However, should the system ever come to a standstill, or should you require spontaneous assistance at short notice, our rapid response service is at your disposal. The main purpose of this is to restore the operational readiness of the system as quickly as possible.

On-site support

Supporting

In order to keep the production system up to date, our service team offers you adaptations for product changes, optimizations and modernizations and handles these independently.

Production support
Resident Engineer
Conversion and modernization work
Optimizations
Uninstallation and relocation

Digital Services

In addition to digital analysis and the planning tools we offer, you will have a hotline and remote support to assist you in analyzing the root cause of errors in your production.

Predictive/preventive

Digitale system analysis
Increasing digital transparency
Increase in availability
Improving quality
Optimization of efficiency
Digital maintenance planning

Quick remedy

Support Hotline
(business hours)
Expert Hotline
(availability up to 24/5 or 24/7)
Remote Support

Supporting

Real-time monitoring and dashboards for production monitoring
Root cause / error analysis
Remote software customizations

Interested?

More information here

Further details can be found in our customer service brochure.

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