Service contact - Repair request

PIA Support

Fast assistance with repairs for your production line

Use our online form to send your problem directly to our service team. This ensures that your request is prioritized and processed quickly.

Why choose PIA for repairs?

Short response times
Experienced service technicians
Transparent costs and fast processing

To the customer service portfolio

Repair request

Receiver *

Your Company Data

Company *

Street *

Post code *

City *

Country *

Your Data

Salutation *

Mr.

Ms.

Mx.

First name

Last name

E-Mail *

Information about the repair part

Part name

Material number *

Serial number (if the part does not have an S/N, please enter 0) *

Error description *

Other file upload

Information about the plant/machine

Machine number *

Year of manufacture

Station number

Type of request

Warranty request

I accept the electronic storage of my data in accordance with the PIA privacy policy/data protection policy. https://www.piagroup.com/en/data-privacy-statement/*

I agree that the item sent in will be forwarded to the supplier for inspection. *

I acknowledge that a flat fee of 152$/130€ plus any applicable supplier inspection fees will be charged for the inspection. These costs will not apply if the repair is approved or new parts are ordered. If warranty claims apply, all costs will be waived. After the inspection, you will receive a cost estimate for the repair. *

* Required field

Note

Please enclose this form with the package.
You will receive a copy of your repair request by email.

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Overview of the PIA Customer Service Portfolio

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Service Contact

Location	Phone number
Europe
PIA Amberg PIA Austria PIA Bad Neustadt PIA Croatia PIA Erfurt PIA Esslingen	+49 9621 608 220 +43 316 4000 0 \| Customer Login (will expire soon) \| Hotline Login +49 9771 6352 2000 +385 (1) 234 9327 +49 160 536 7345 +49 160 654 3472
North America
PIA Canada PIA Mexico PIA USA	+1 416 665 9797 +52 477 167 5042 +1 812 893 1301
Asia
PIA Ningbo PIA Suzhou	+86 574 8749 7888 +86 134 8437 2530